Om notes that Skype eclipsed Vonage in blog buzz. Normally I try not to blog about customer disservice, but let me help Vonage a bit.
I spent two hours on my cell phone talking to Vonage support. Escalated from one guy that couldn't speak any language from what I could tell, to another who said they weren't allowed to help with the problem, to another who ran me ragged with power cycling. The basic issue is their records think I have two ATA boxes. Fourth tier is management and they still don't know how to fix it. They promised to ship a new ATA box by Friday, who knows if it will show up Tuesday. They don't do truck rolls. The saga continues.
Why will Skype destroy Vonage? The service model.
