The Canada Globe and Mail has an article on wikis as a shortcut to cost savings. It discusses internal use as well as customer facing.
In addition to running an employees-only Wiki that is protected by a firewall, Xten used a Wiki platform to beta test its latest VoIP software product, eyeBeam. The code was made available to potential customers such as large telcos and cable carriers, who explored it and published feedback to the Wiki."Testers can download the code or upload a fix to it. It's a great interactive forum for building software," Mr. Lagerway said. He added that the interface of his open-source Wiki package wasn't "pretty" and there was little technical support, but it was "functional" for his company's needs.
"For large uptake you're going to need a commercial product with more polish and better documentation. You're going to want someone that you can call and yell at when something isn't working right," Mr. Lagerway said.
You are darn right. Call and yell at me anytime, that's my job.
