Wiki Case Study

Socialtext released an update to the Dresdner Kleinwort Wasserstein (DrKW) case study on enterprise wiki and blog use.  Based on the usability interviews performed by Suw Charman, the case addresses ease of use and adoption issues that lead to wiki traffic outperforming the intranet within six months.  Specific use cases such as managing meetings, brainstorming and publishing and creating presentations collaboratively are explored in depth.

We had to move away from a static, dead intranet," says Myrto Lazopoulou. "The wiki has allowed us to improve collaboration, communication and publication. We can cross time zones, improve the way teams works, reduce email and increase transparency."

The case study is also available in PDF format and complements other research done on this leading deployment:

* An Adoption Strategy for Social Software in the Enterprise
* Enterprise 2.0 article in the MIT Sloan Management Review
* Harvard Business School Case Study: Wikis at Dresdner Kleinwort Wasserstein
* JP Rangaswami's blog